Shipping policy

This Shipping Policy provides information about order preparation, estimated transit times, tracking, delivery issues, and customer responsibilities.

Processing Before Shipment

Most eligible orders are prepared for shipment within 1–3 business days.

Business days generally exclude weekends and recognized holidays.

Additional processing time may occasionally be necessary because of:

  • Payment verification
  • Inventory confirmation
  • Address verification
  • Fraud-prevention checks
  • Supplier processing
  • High order volume
  • Special product-handling requirements

Processing time is separate from the carrier's delivery time.

U.S. Delivery Estimates

Once dispatched, orders generally arrive within:

  • Standard Shipping: approximately 3–7 business days
  • Expedited Shipping: approximately 2–5 business days when available

Supplier-direct, oversized, heavy, battery-containing, or specially handled products may have different delivery schedules.

Delivery dates are estimates and are not guaranteed.

Tracking Your Shipment

When tracking information is available, it will generally be sent to the contact information associated with your order.

A tracking number may initially show little or no movement. Carriers can require up to 48 hours after receiving a shipment before tracking events appear.

Separate Packages

A single order may arrive in multiple packages.

Separate shipments may be necessary because products are fulfilled from different locations, require different transportation methods, or become available at different times.

You may receive a separate tracking number for each package.

Make Sure Your Address Is Correct

Customers are responsible for providing accurate delivery information.

Before completing checkout, please confirm:

  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code
  • Recipient information

Additional charges may apply if a shipment must be sent again because the original address provided by the customer was incomplete or incorrect.

Delivery Interruptions

Carriers may experience delays caused by severe weather, holiday congestion, transportation disruptions, regional events, operational issues, or other circumstances outside our reasonable control.

We will provide reasonable assistance with unusually delayed shipments, but carrier delivery estimates cannot be guaranteed.

Damaged, Incorrect, or Missing Shipments

Please examine your package shortly after delivery.

Contact info@lewismarts.us within 7 days if:

  • The shipment arrived damaged
  • A product is missing
  • You received an incorrect product
  • The package shows significant delivery damage

Please provide the order number, a description of the problem, and photographs where appropriate.

Visible damage involving freight or oversized shipments should preferably be reported within 48 hours.

Keep the product and original packaging while the matter is being reviewed.

Shipping Contact

Lewismarts
Email: info@lewismarts.us