Refund policy
This policy explains the process for requesting a return, receiving a refund, reporting damaged merchandise, or requesting cancellation of an eligible Lewismarts order.
Return Period
Eligible products may be submitted for return within 30 days after delivery.
A return request should be initiated before the 30-day period expires.
Starting a Return
Before shipping merchandise back, contact:
Provide:
- Your order number
- Product you wish to return
- Reason for returning it
- Photographs when reporting damage, defects, or an incorrect item
After reviewing the request, we will provide applicable return instructions.
Products should not be sent back without authorization.
Standard Return Requirements
Unless a product arrived defective, damaged, or incorrect, merchandise should generally be:
- Unused
- Uninstalled
- Unmodified
- In resellable condition
- Free from customer-caused damage
- Complete with included components
- Accompanied by manuals, cables, accessories, hardware, and labels
- Returned with original packaging where reasonably applicable
Proof of purchase or an identifiable order number is required.
Products That May Be Excluded
Subject to applicable law, standard returns may not be available for:
- Final-sale merchandise
- Gift cards
- Digital goods
- Custom or personalized products
- Special-order merchandise
- Made-to-order products
- Certain supplier-direct items
- Used or materially tested products
- Installed products
- Modified or repaired merchandise
- Customer-damaged products
- Items missing essential accessories or components
- Opened consumables or safety-sensitive products where applicable
- Products clearly identified as non-returnable before purchase
Defective, damaged, or incorrectly shipped merchandise will be reviewed separately.
Return Transportation
Customers are normally responsible for return shipping when returning an eligible product because of a change of mind, incorrect selection, or another reason unrelated to our error.
If we verify that the wrong product was shipped or an item arrived defective or damaged, Lewismarts will provide an appropriate resolution and may cover reasonable return-shipping expenses.
Large, freight, supplier-direct, or specially handled products may require different return arrangements.
Inspection of Returned Merchandise
Returned products are generally reviewed within 5–7 business days after reaching the designated return location.
A refund may be reduced or declined if merchandise arrives in a materially different condition than approved, including signs of use, installation, alteration, damage, or missing components.
Refund Timing
Once a return is approved following inspection, the eligible refund will be sent to the original payment method.
After we issue a refund, banks or payment providers may require an additional 3–7 business days to post it to the customer's account.
Original shipping or special-handling costs may be non-refundable unless the return resulted from our error or applicable law requires otherwise.
Problems With a Delivered Product
Damaged, defective, or incorrectly supplied products should be reported within 7 days after delivery.
Keep:
- The product
- Shipping packaging
- Shipping labels
- Manuals
- Accessories
- Included components
Photos may be requested so that we can evaluate the issue.
Cancelling an Order
Cancellation requests should be submitted as quickly as possible.
If an order has not yet progressed too far through fulfillment, we may be able to cancel it.
Where permitted by law and non-recoverable payment-processing costs have already been incurred, a cancellation may be subject to a 5% processing offset.
Once an order has shipped, the regular return procedure generally applies.
Custom, supplier-direct, specially sourced, or already-prepared orders may not be cancellable after processing begins.
Return Questions
Lewismarts
Email: info@lewismarts.us